Refund policy
RETURNS & REFUNDS POLICY – SHOP AUTHENTIC UK
Last Updated: 8 August 2025
At Shop Authentic UK, we specialise in sourcing exclusive, authentic luxury items. Due to the nature of our business and product verification process, all sales are final. Please read our policy below.
1. NO RETURNS OR EXCHANGES
- We do not accept returns or exchanges unless required by applicable consumer law.
- Please check all product descriptions, images, and sizing information carefully before purchasing.
2. NO REFUNDS
- All items are sold as described. We do not offer refunds for change of mind, incorrect sizing, or buyer’s remorse.
- Refunds will only be issued if an item is proven to be not as described or in breach of UK consumer rights law.
3. AUTHENTICITY GUARANTEE
- Every item is thoroughly verified for authenticity before dispatch.
- We have no affiliation, partnership, or association with any brands sold on our website. All trademarks remain the property of their respective owners.
4. DAMAGED OR INCORRECT ITEMS
- If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photographs of the issue.
- All claims will be reviewed on a case-by-case basis.