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Whether you have a question about an item, need an authenticity check on your personal item, need sizing advice on any of ours, require an order update, or would like further information regarding authenticity, we’re here to help.

Please complete the contact form below and a member of our team will get back to you as soon as possible.

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Authenticity Guarantee Policy

At Shop Authentic, authenticity is the foundation of our business.

With over 6 years of experience in the designer resale industry and more than 3,000 authentic designer items sold, we have developed extensive knowledge across a wide range of luxury fashion brands.

Having handled thousands of genuine designer garments, footwear and accessories, we are extremely familiar with the brands we stock. In many cases, we can identify key authenticity indicators within seconds due to our hands-on experience and daily exposure to genuine designer products.

Every item listed on our website undergoes a thorough inspection before being offered for sale. We carefully assess labels, wash tags, stitching quality, materials, hardware, branding details, product construction and overall manufacturing consistency.

The majority of our stock is also sourced with its own additional authentication guarantee from trusted platforms, suppliers or previous authentication processes. Once the item reaches us, we carry out our own independent inspection, acting as a secondary layer of verification before the item is made available for sale.

This two-step approach provides an added level of confidence and helps ensure the highest possible standards of authenticity across our inventory.

Our expertise has been built through years of buying, selling and authenticating products from brands including Moncler, Gucci, Louis Vuitton, Dior, Palm Angels, Off-White, Dsquared2, Stone Island, CP Company, Trapstar and many more.

We are highly confident in our authentication process and stand behind every item we sell. Every product available on Shop Authentic is guaranteed to be 100% authentic. In the unlikely event that an item purchased from us is proven not to be genuine, we will provide a full refund along with an additional store credit voucher.